FAQ

We're here for you 9am–5pm PST (Monday–Friday). Email us at lahcuw@gmail.com or get in touch via live chat!

For more information on our return/exchange policy please click here.

We’ll keep you updated via email and we’ll send the tracking number as soon as it ships so you can check the status and see when it will arrive. We use UPS

Full transparency — once your orders are out for shipment, they’re in the hands of the carrier. We suggest contacting UPS

We process and ship your order as quickly as possible. Our customers have an hour window to request a cancellation. While we will do our very best to accommodate your request during the hour window timeframe, cancellations are not guaranteed. Please contact us at lahcuw@gmail.com as soon as possible if you would like to cancel your order.

For online orders an email will be sent with a shipping confirmation and tracking information, still have a question? Email us at lahcuw@gmail.com

At this time we do not accept returns of monogrammed products.

We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3–5 business days.

Contact lahcuw@gmail.com immediately. Customers have a one-hour window to request an address edit. We will do our best to accommodate but there are no guarantees. If we are unable to edit your address, you will need to contact the carrier directly to see what they are able to do for you. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable.

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an upcharge. Bdfsbfds is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.

Bdfsbfds is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (UPS, USPS, OnTrac or DHL). Once your claim has been filed, please contact us directly at lahcuw@gmail.com with information regarding your situation and your claim number.

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. Bdfsbfds does not store credit card information on our site.

bdfsbfds.shop accepts all major credit cards – Visa, MasterCard, American Express, Amazon Pay, Discover, JCB, Diner’s Club, Shopify Pay, Apple Pay, and Google Pay. At this time we accept USD only — stay tuned as we expand our currency offering.

Due to various minor improvements made to the construction of the product, digital photography, and dye lot variations, we cannot guarantee that the color and construction you see on your screen as an exact replica of the product. We strive to show our products as accurately as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. For best results, view this page with your color depth set to 16-bit (thousands of colors) or higher.

Orders & Availability

When you place an order, we’ll send a confirmation—but that doesn’t always mean it’s a done deal. Sometimes, things happen (like stock running low or orders flagged for review), and we may need to cancel or adjust your order. If that happens, we’ll reach out using the info you gave us.

We also reserve the right to:

- Limit how many items you can buy (especially on high-demand drops)

- Pause or stop orders from certain locations or accounts

- Cancel orders that seem to be placed by resellers or bots

- Discontinue products at any time, for any reason

- Your order is officially accepted once it ships. If we cancel part of it or send less than expected, don’t worry—you’ll only be charged for what actually goes out.

Changes & Cancellations

Need to make a change? Reach out ASAP—we’ll do our best, but we can’t promise edits or cancellations after your order’s been processed or shipped.

Where to Shop

To make sure you're getting the full Bdfsbfds experience—products, service, and support—we recommend shopping through our official website at bdfsbfds.shop.

Authorized Channels Only: Bdfsbfds products are sold exclusively on our website and through a select group of trusted retailers.

Further, we’re only able to process returns or exchanges for purchases made through our site or authorized partners. Orders placed on other platforms or through unauthorized sellers (including international sites) aren’t eligible.

We’re always here to help with questions—just hit us up at lahcuw@gmail.com.

Beige & Black are our core colors, but we are constantly adding a few colorful pops in small accessories, have a color or print suggestion? Let us know at lahcuw@gmail.com or follow us and comment on Instagram @beis

Check our fit guide by clicking "View Product Size" on any product. You'll see an airline guide there!

There are also airport friendly details like a trolley sleeve that slips over your luggage handle and easily accessible padded laptop pockets, so you can fly through security check points.

Most Bdfsbfds bags are lined with a water-resistant lining that helps protect your belongings from liquid.

We recommend that you protect any light-colored product with a fabric and faux leather protector before use.

Light spot cleaning with a clean damp cloth is suggested.

Product that is received with damage can be returned for a full refund or exchange.

Please see our instructions here.

We tested these bags rigorously and saw no transfer, but please note that slight color migration is possible.

We love helping you add a personal touch to your favorite items! Here’s what you need to know about personalized items before placing an order.

Once you place an order for a personalized item, there’s a one-hour window to request a cancellation. We’ll do our best to accommodate, but since we start processing orders quickly, cancellations aren’t guaranteed. If you need to make changes, please contact us immediately at lahcuw@gmail.com.

Personalization takes a little extra time, up to 10 business days before your order ships. Expedited shipping is not available for personalized products. During product launches, restocks, holidays, and high-order periods, processing may take longer. Orders containing both personalized and non-personalized items may ship separately.

Not all products or colors are available for personalization, but we’re always working to expand options! If an item is available to buy but not to personalize, it just means our personalization stock is temporarily unavailable.

Since personalized items are custom-made just for you, they’re final sale and can’t be returned or exchanged. You’ll be asked to confirm this policy before completing your order, so please double-check everything before checking out!

Personalization doesn’t come with a warranty, and over time, it may show normal wear with regular use.

By submitting custom text for personalization, you agree that you have the legal right to use the content provided. You confirm that the text does not infringe on any trademarks, copyrights, or other intellectual property rights, and is not offensive, discriminatory, or unlawful. Bdfsbfds reserves the right to refuse or cancel any personalization request at its sole discretion. You assume full responsibility for any content submitted.

We process orders quickly to ensure fast shipping. You have a one-hour window to request a cancellation after placing your order. While we’ll do our best to accommodate your request, cancellations are not guaranteed. If you need to cancel, please contact us immediately at lahcuw@gmail.com.

Yes, orders containing both personalized and non-personalized items may be shipped separately. Non-personalized items will ship first, while personalized items will ship once personalization is complete.

Personalization does not have any warranty. Personalization may show normal wear over time with extended use.

The personalization process takes additional time before your order is shipped. The estimated processing time will be shown before you add personalization to your item. Personalized items take up to 10 business days to be completed before they are shipped. Expedited shipping is not available for personalized products.

We offer personalization on a limited selection of items and colors. We are working to expand these options in the future. Personalization inventory is separate from general product inventory. If an item is available for purchase but not for customization, it means personalization stock is temporarily unavailable at our personalization facility.

No, personalized items are final sale and cannot be returned or exchanged, as they are made to order. Before adding a personalized item to your cart, you must agree to this policy on the product page. Please double-check your details before completing your purchase.

UV stands for Ultraviolet. This refers to the use of ultraviolet light to instantly cure, or dry, the ink as it is printed onto our products. This process results in a durable and high-quality print.

No, personalization is only available for new purchases.

Pre-order is open now until product arrives at our warehouse, or until we hit our available capacity, whichever happens sooner.

Estimated ship dates for pre-order items is specified on the product page.

It’s possible that your order could be fulfilled sooner than the estimated date, but please plan based on the estimated shipping dates specified on the pre-order product page.

Yes, pre-orders payment will happen up front, at the time of placing the order.

Should something happen in between, you can always reach out to our customer service team at lahcuw@gmail.com. Have your order number handy, and they can help you update your order. We will also be sending monthly emails with updates on your pre-order! Our standard warranty and return policies reply.

NO

No, pre-order is available for everyone regardless of whether or not you joined the waitlist! The waitlist was created to help us gauge demand and ensure we could offer pre-order.

Yes, unless you placed an order with payment details and received a confirmation, your order has not been placed.

Please place a separate order for additional, non pre-order products.

Yes, if you place a pre-order, you are guaranteed to receive it.